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Kimberly Pounds has extensive experience in customer service and technical support. Currently serving as an Inbound Customer Service Representative at DIRECTV since August 2021, Kimberly engages with customers to resolve inquiries and provide assistance. Additionally, Kimberly has been a Helpdesk Analyst at NeoNova Network Services since January 2017, where responsibilities include troubleshooting technical issues and delivering high-quality support to clients.