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Jim Tripp is an experienced leader in customer success and client services with a diverse background spanning over two decades. Currently serving as the Director of Customer Success at NeoLight, LLC since April 2022, Jim previously held the role of Manager, Client Services at Roche Sequencing USA from November 2014 to April 2022, where responsibilities included overseeing a client services team and managing customer support operations. With a strong foundation in online security services, Jim led international teams at Corporation Service Company and Melbourne IT, focusing on order to cash processes and customer support. Earlier in Jim's career, experience included managing order fulfillment teams at VeriSign, Inc. and operations analysis at Oracle Corp, emphasizing process development and efficiency improvement.