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Erica Biglang-awa is a Digital Marketing Analyst at NEO360 since July 2022, where responsibilities include clear communication of client requests and analysis of digital marketing performance to derive actionable insights. Previously, Erica served as a Senior Process Executive at Cognizant from November 2019 to September 2022, assisting customers with issues related to paid memberships and troubleshooting problems across multiple communication channels. Prior experience includes working as a Technical Support Representative at OCSI from December 2017 to August 2019, providing assistance in setting up internet connections and resolving connectivity issues. Erica holds a Bachelor of Science in Electronics and Communications Engineering from Pamantasan ng Lungsod ng Pasig.