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Valeriya B. is currently a Centralized Operations Analyst at Neo Financial, where responsibilities include answering customer inquiries and troubleshooting to ensure satisfaction, as well as effective communication with various teams. Previous roles at Neo Financial include Customer Onboarding Specialist and Customer Experience | Engagement Specialist. Valeriya also gained experience as a Keyholder at Boathouse/Blackwell Supply Company and held several positions at McDonald's, including Shift Manager, Guest Experience Leader, and Crew Trainer, where training and schedule management were key duties. Valeriya is pursuing a Bachelor of Science in Microbiology at the University of Manitoba, expected to graduate in April 2026.