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Brian Cruz is an accomplished professional with extensive experience in technical support and analysis, currently serving as the Lead Technical Support Analyst at Neo Financial since November 2021. With a focus on enhancing IT operations, Brian has successfully led the IT team during major company events, developed knowledge base articles, and trained new staff on company protocols. Prior roles at Neo include Technical Support Analyst and Operations Analyst, where responsibilities involved troubleshooting, transaction analysis, and client education. Brian's background also includes military service with the Calgary Highlanders and various positions in the culinary field, demonstrating a diverse skill set in leadership, problem-solving, and customer service. Brian holds a diploma in culinary arts from the Art Institute of Vancouver and has further education from the Southern Alberta Institute of Technology.