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Bianca Ballena is a skilled professional with diverse experience in technical and customer support roles, currently serving as a Technical Support Analyst at Neo Financial since June 2021. Additionally, Bianca has held various positions within the company, including Customer Onboarding Specialist, Virtual Experience Specialist, and Customer Experience Specialist. Since January 2018, Bianca has also worked as a Retail Sales Associate at Goodwill Industries of Alberta. Bianca holds a degree in Information Technology with a focus on Software Development from the Southern Alberta Institute of Technology, completed between 2019 and 2021.