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Betty Bepete is a skilled IT professional with extensive experience in helpdesk administration and SharePoint management. At the Nelson Mandela Children's Hospital since August 2018, Betty has achieved a 90% resolution rate for hardware and software issues, ensuring minimal disruption to healthcare services. Prior to this role, Betty served as a SharePoint Administrator at LanDynamix and Nurturing Orphans of AIDS for Humanity, where responsibilities included managing help desk systems, troubleshooting, and user training. Additional experience includes an Operations Assistant role at NOAH Orphans and a Junior Web Designer position at la-on. Betty holds a degree in Information Technology with a focus on Web Programming and Design from Belgium Campus.