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Lisa Marquardt is an experienced marketing professional with a strong background in customer engagement and communications strategy. Currently serving as the Marketing Manager for Customer Engagement at Nelnet, Lisa collaborates with leaders across multiple divisions to enhance the customer experience for student loan borrowers. Previously, as a Marketing & Communications Strategist at Great Lakes Higher Education Corporation, Lisa led a team to create and execute communication plans aimed at promoting products and improving borrower experiences. Earlier roles include Senior Marketing and Communications Professional at Watertown Regional Medical Center, and various positions at American Family Insurance, where Lisa managed communication units and developed strategic communications plans. Lisa holds a Master of Fine Arts in Communications and a Bachelor of Fine Arts in Communications from the New York Institute of Technology.