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Michael John is a seasoned professional with a strong background in business analysis and customer service, currently serving as a Business Analyst III at NEI Global Relocation since November 2013. In this role, Michael acts as an Agile Scrum Master and BA/QA for website projects. Previously, Michael worked as an Account Executive, managing the relocation process for clients and their families. Prior to NEI, Michael held the position of Customer Service Manager at West Corporation, where responsibilities included serving as a dedicated Account Representative for AT&T Business Solutions and resolving client issues related to billing and maintenance. Michael holds a Bachelor's degree in Business Administration from the University of Nebraska-Lincoln, earned from 2004 to 2009.