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Frederic Pion is an accomplished professional with extensive experience in business unit leadership, operational management, and customer care in the telecommunications and IT sectors. Currently serving as the Head of Business Unit at NEC Corporation since January 2016, Frederic oversees sales, business development, and service delivery, achieving significant profitability improvements. Previous roles include Operations Director at SITA, where Frederic managed International outsourcing services for major airlines and led a profit center, and Customer Care Manager at LG Electronics France, focusing on customer satisfaction and service efficiency. Earlier career highlights include project management roles at NOKIA and Thales, along with an MBA in Business Administration and an engineering degree in Telecommunications.