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Neil O'Rourke has a diverse background in IT support and management roles, with experience ranging from IT Service Desk Analyst to Security Ops Team Lead. With a strong foundation in ICT through their education at Hartlepool College of FE, Neil has demonstrated expertise in resource management, patch management, vulnerability management, and working with various IT products. Neil has a track record of success in providing support, problem solving, and ensuring compliance with protocols and SLAs throughout their career.