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Marcia Mack Jackson has extensive experience in IT support and network engineering, with a career spanning over four decades. Since June 2003, Marcia has held various roles at Nebraska Furniture Mart, progressing from IT Store Support Technician to Senior IT Support Technician and Solution Center Supervisor, focusing on hardware deployment and maintenance. Prior to this, Marcia worked at Mid America Health as a Junior Network Engineer and Technical Assistant Center Analyst, where responsibilities included account management and user support. Marcia's earlier experience at Children's Mercy Hospital included roles as a System Analyst and Patient Account Representative, emphasizing troubleshooting and customer service. Marcia holds two Bachelor of Arts degrees in Industrial Relations from Rockhurst University.