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Richard Gordon is a seasoned Research Scientist with extensive experience in data analytics and research across the automotive and customer satisfaction sectors. Currently employed by NDX Human Capital Solutions since November 2019, Richard has contributed to the General Motors Research & Development Connected Vehicle Systems group, focusing on crowd-sensing driving environments. Previous roles include Data Scientist positions at Ford Motor Company, where significant achievements involved developing driver behavior scoring models and vehicle service dashboards. Richard's early career included research positions at ForeSee and CFI Group, where expertise in customer satisfaction and predictive modeling was cultivated. Richard holds a Master of Science in Economics from Purdue University and a Bachelor of Arts in Economics from Oakland University.