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Eric Duong has a work history that includes various roles in customer service and technical support. In 2016, they worked as a Chef Crew Member at McDonald's, where they prepared, cooked, and assembled food while maintaining a clean and safe work environment. From 2017 to 2018, Eric worked as a Customer Service Representative at Microcenter & People, prioritizing customer service, assisting guests, and training new employees. In 2018, they joined Target as a Consumables Team Member, and in 2019, they worked at NCT | CaseWorks Software as a Level II Technical Support and Jr. Deployment Tech. Throughout their positions, Eric has consistently demonstrated their commitment to providing excellent service and assisting others.

Eric Duong received an Associate of Science degree in Computer Science from Normandale Community College from 2016 to 2017. Eric then pursued further education at Hennepin Technical College from 2018 to 2019, where they obtained an Associate's degree in Information Technology.