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Jenny Dowell (Paredes) is a seasoned professional in customer success and training, currently serving as a Sr. Customer Success at Ncontracts since June 2024. With extensive experience in various leadership roles, Jenny has demonstrated proficiency in fostering high-performance teams, developing training and onboarding programs, and enhancing operational efficiencies in customer success and sales environments. Previous positions include Director of Enablement and Training at ShiftMed, Customer Success Manager at symplr, and Manager of Sales and Client Relations at Cramer LLC, showcasing a strong track record in client relationship management, strategic communication, and process optimization. An active member of the Customer Experience Professionals Association (CXPA) since April 2016, Jenny holds an Associate of Science in Fashion Merchandising from Johnson County Community College and has accumulated substantial industry expertise over a career spanning over two decades.