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Trish Churchill is an experienced professional in workforce operations with a significant background at nbnâ„¢ Australia, where the current role as Workforce Operations Lead involves managing a team of Workforce Analysts to optimize scheduling for multiple Service Centres. Previous roles at nbnâ„¢ include Lead Real Time Manager, responsible for overseeing the Real Time Management framework across internal Customer Centres. Prior to joining nbnâ„¢, Trish held various positions at Telstra, including Business Analyst, Business Operations Manager, and Team Manager, focusing on operational efficiency and leadership within the IP & Data Centre Workstream. Trish's educational background includes studies at Bunbury Catholic College.