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Robert Puccio is an accomplished communications and operations leader with extensive experience across various sectors. Currently serving as Manager of Customer Communications at nbnâ„¢ Australia since April 2017, Robert plays a pivotal role in the Customer Outages & Experience team, providing leadership and mentoring to communications specialists in incident management. Prior to this role, Robert held significant positions at Peter Alexander as Senior Regional Manager overseeing sales and operations across multiple states, and at Just Group as Regional Manager for Just Jeans, ensuring operational excellence across numerous stores. Early career achievements include managing multiple stores and developing teams at Jag and Colorado Group Ltd, alongside a foundational role at McDonald's as Assistant Manager. Robert holds a Cert IV in Product Development & Merchandising from RMIT University and an Advanced Certificate in Business Management from Hurstville Business College.