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Richard Larsen currently serves as a Critical Services Team Case Manager at nbnâ„¢ Australia, a position held since 2019, where responsibilities include managing cases for migration, supporting team productivity, educating customers about technology, and resolving complaints professionally. Prior to this, Richard was a Claims Manager at Luxor Cabs Inc. from 2011 to 2016, overseeing repair management, subrogation collection, and worker's compensation claims while actively engaging in legal negotiations. Richard holds a Bachelor's degree in Social Sciences from Ashford University and has educational backgrounds from San Diego State University and the College of San Mateo, where an Associate of Arts degree was earned.