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LaShonda Davis has a diverse work experience in the customer service industry. LaShonda started their career in 2000 at Verizon Wireless as a Quality Assurance Supervisor, where they observed and measured contact quality in a call center. LaShonda then moved on to NovaStar Mortgage in 2003 and became a Supervisor, managing, coaching, developing, and training 30 representatives. At Bridgefield Mortgage Corporation from 2008 to 2010, LaShonda was a Supervisor, effectively managing different areas within the technical servicing operation and providing monthly feedback and performance reviews to 8 representatives. In 2010, they joined Quicken Loans as a Team Leader - Servicing. From 2010 to 2013, LaShonda worked at Wage Works as a Call Center Manager, before transitioning to ServiceLink, a Black Knight company. At ServiceLink, they initially worked as a Loss Mitigation Supervisor and later became a Quality Assurance Supervisor. Their most recent role is Director of Client Services at NBH Bank, where they started in 2015.

LaShonda Davis has a Bachelor of Arts degree in Business Communications from the University of Missouri-Kansas City. The specific start and end years for their education are not provided.