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Erick Opalka is an experienced Information Technology professional currently serving as the Information Technology Operations Lead at the National Basketball Association (NBA), where responsibilities include transitioning the service desk to a hybrid model and collaborating with internal teams to ensure service level agreements are met. Prior experience at NBCUniversal Media, LLC includes managing a client services team, improving customer satisfaction rates, and overseeing technical support for major events such as the Presidential elections and the Olympics. Erick's career began in help desk support and progressed to technical leadership roles, demonstrating a strong track record in operational efficiency and service quality enhancement. Erick holds a Bachelor of Science degree in Management Information Systems from Fairleigh Dickinson University.