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Laura Ferreira is an experienced Energy Billing Analyst currently employed at Harris Computer since August 2024. Previously, Laura served as a Billing Administrator at Naylor Building Partnerships Inc. from March 2021 to February 2024 and as a Billing Manager at Provident Energy Management from August 2006 to January 2017. Key achievements include leading projects that consistently met deliverables under budget, enhancing billing cycle efficiencies from seven days to two hours, improving customer satisfaction rates from 70% to 89%, and reducing delinquent accounts by 20% monthly. Laura has a strong educational background with two degrees from Sheridan College, with studies in Social Service Work commencing in 1998 and concluding in 2014.