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Rob S. is an experienced professional currently serving as a Sr. Program Manager for Marketing Strategy and Operations at Twitch since October 2016, where responsibilities include developing marketing planning processes and strategic resource allocation. Previous roles at Twitch include Customer Experience Program Manager positions focused on launch readiness and partner support, where Rob S. managed customer experience teams, implemented global automation for reviews, and utilized data analysis to enhance product insights and operational improvements. Prior experience includes roles at Apple as Genius, Family Room Specialist, and Specialist, providing technical support and product education, as well as roles in arts management and podcast production. Rob S. holds a Bachelor of Fine Arts in Trombone Performance and an Education Certification in K-12 Music Education from Carnegie Mellon University.