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Jordan Slack is an experienced IT professional with a strong background in desktop support and incident management at Navy Federal Credit Union since December 2021. As a Desktop Support Manager, Jordan plans and executes IT projects while implementing SAFe, Lean, and ITIL methodologies to optimize operations. Previous roles include Major Incident Manager, where Jordan facilitated communications during enterprise-wide outages using various monitoring tools, and Desktop Support Technician, focusing on hardware asset management. Prior experience includes serving as a Service Desk Training Analyst and Analyst at Netrix, LLC, and as a Systems Installation Technician at Footlocker, INC, where Jordan supported system upgrades.