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Dhruv Bakshi is a Principal Consultant at Navisite since October 2018, responsible for managing customer satisfaction, retention, renewals, and identifying growth opportunities. Prior to Navisite, Dhruv Bakshi held various roles at SITA, including Lead Consultant and Senior Consultant, where responsibilities included interfacing with sales representatives and customers, as well as handling technical and commercial matters. Experience also includes a tenure at BT Global Services as Duty Manager, managing critical incidents and consulting on technical solutions. Dhruv Bakshi started the career as a Technical Support Engineer at BT Global Services, providing technical consultation and collaborating with cross-functional teams. Earlier experience includes working as a Technical Support Officer at Convergys, providing support across multiple states. Educational qualifications include an MBA in Operations from the Institute of Management Technology and a Bachelor's Degree in Commerce from Delhi University.