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Susan Sigler Onsurez is a Master's candidate at Concordia University Irvine, The Townsend Institute, since August 2020. With extensive experience in the healthcare sector, Onsurez has served as Operations Director for Business Process Management at Navigant Cymetrix since February 2016, overseeing project management offices and ensuring project success. Previous roles include Interim Revenue Cycle Director and Regional Director of Patient Access Services, where responsibility included managing revenue cycles and meeting client KPIs. Earlier experience includes directorship at Kaweah Delta Health Care District and a managerial position at Valley Health System. Susan Sigler Onsurez holds a Bachelor of Science degree in Biology and Sociology from the University of Illinois Urbana-Champaign.