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Daniel I. Kober is an experienced customer service professional currently serving as the Interim Senior Customer Service Agent at Navient since March 2021. In this role, Daniel is responsible for writing quality assurance evaluations, training and supervising agents, and managing client interactions, including handling escalated issues. Prior to this position, Daniel worked at Amazon.com as a Fulfillment Associate, where responsibilities included employee onboarding and training. Earlier experience includes roles as an Insurance Agent at American Income Life Insurance Company and various delivery driver positions. Daniel holds a Bachelor of Arts in Sociology with a minor in Writing from Franklin & Marshall College and is a graduate of Cherry Hill High School East.