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Andrea Adl possesses extensive experience in customer success and support, currently serving as Senior Customer Success Manager at NAVEX since October 2017, after holding positions as Customer Success Manager and Senior Customer Support Technician. At NAVEX, Andrea effectively collaborates across teams to address urgent issues and implement preventative measures. Previous roles include Authorization and Referral Coordinator at UnitedHealth Group and Combat Medic in the US Army, where Andrea demonstrated strong problem-solving skills in high-pressure environments. Andrea's background also includes customer service roles and a solid educational foundation with a Bachelor's Degree in Business Administration and ongoing pursuit of an MBA at Southern Methodist University.