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Fabienne Christine Delavy is an experienced IT Service Manager with a solid background in service management and risk assurance within the financial services sector. Noteworthy positions include leadership roles at NatWest Group, Aargauische Kantonalbank, Avaloq Sourcing Switzerland and Liechtenstein SA, and Coutts & Co Ltd. Delavy's expertise spans across IT problem management and banking operations, underscored by a Bachelor of Science in Wirtschaftsinformatik from the University of Applied Sciences and Arts Northwestern Switzerland FHNW and a Certificate of Advanced Studies in Customer Service Management from ZHAW Zurich University of Applied Sciences.