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Catherine Mather has extensive experience in the financial services sector, currently serving as Customer Goal Lead for Mortgage Servicing and previously as Retention and Digital Service Lead - Mortgages at NatWest since March 2019. Prior to this role, Catherine held several positions at RBS from January 2008 to March 2019, including Head of Shared Services Solutions, focusing on business change and technology delivery, Senior Manager - Transformation, and Senior Change Manager, emphasizing transformation initiatives.