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Shana Telfer CCBI is a Talent Acquisition Consultant at NatWest Boxed, specializing in recruiting for banking-as-a-service and digital banking applications, with experience in the banking sector since 2018. Currently, Shana also supports recruitment at Mettle, alongside a previous role as Operations & Engagement Analyst at NatWest Group. Earlier positions include Operations Analyst at Esme Loans, where Shana contributed to customer application processes and risk management, and Customer Experience Analyst, working to enhance customer journeys. Shana's educational background includes attendance at Haydon School from 2012 to 2018. Strong communication, organizational, and networking skills have been essential throughout Shana's career.