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Mike Ganczak is a Senior Systems/Network Engineer at National Interstate Insurance Company since December 2015, specializing in the stable operation and optimization of the company's in-house network. Responsibilities include planning, developing, budgeting, and participating in design projects, as well as installing and maintaining network hardware and software. Prior to this role, Mike Ganczak worked at MCPc from December 2013 to December 2015, where roles included Operations Support Center Analyst II, providing training and mentoring, and Operations Support Center Analyst, focusing on troubleshooting customer service requests across various technologies such as Cisco, Microsoft, Citrix, and VMware. Mike Ganczak also served as a Configuration Specialist, managing project-based configurations and installations of various technology devices for clients.