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Jessica Plachta is an experienced professional in customer success and marketing, currently serving as the Director of Customer Success at Native Touch since November 2020. Prior to this role, Jessica held various positions at Native Touch, including Team Lead, Account Manager, and Account Coordinator. Jessica's previous experience includes working as an Office Manager at NÓS Architectes and a Marketing Copywriter at Beyond the Rack. In the advertising domain, Jessica worked with Dentsu Aegis Network as an Audience Trader and Broadcast Buyer, as well as a junior Broadcast Buyer. Jessica's early career involved writing journalistic content at Gaz'HELB. Jessica holds a professional writing certificate from Université de Montréal and a consultant degree in advertising from EFPME.