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Jennifer Square currently serves as the Associate Vice President of Customer Relations Operations at Nationwide, a position held since May 2018, focusing on execution guidance for IT project delivery and various operational support functions within the contact center. Prior to this role, Jennifer was the Director of Customer Relations at Nationwide from 2011 to 2018. Educational qualifications include ongoing studies at The University of Chicago Booth School of Business, a Bachelor of Arts in Professional, Technical, Business, and Scientific Writing from Bowling Green State University, a Lean Management certification from The Ohio State University Fisher College of Business, an MBA from Otterbein University, and a certification as a Professional Coach from iPEC Coaching.