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Heather Fucinari is a seasoned professional with extensive experience in process management and business analysis, currently serving as a Process Manager at Nationwide Pet since 2018, where responsibilities include managing fulfillment operations to enhance customer journey and overseeing workflow applications for various departments. Previously, Heather held the position of Senior Business System Analyst at First American Financial Corporation, contributing significantly to the migration to an enterprise system. Heather's background also encompasses library expertise, having served as a Librarian and Reference Librarian at multiple institutions, complemented by a strong educational foundation that includes a Master of Library & Information Science from San Jose State University and certificates in Business Analysis and Data Processing from UC Irvine.