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Michelle Bouvard is an experienced management professional with a diverse background in customer service, business development, and operational management across multiple sectors. Currently serving as the Business and Systems Support Manager at Nationwide Group since May 2021, Michelle previously held roles including Service Delivery Manager at Simoco Wireless Solutions and National Service Manager, where responsibilities encompassed leading customer service departments and optimizing administrative functions. Earlier experience includes positions at Intelematics as Customer Experience Lead, Account Relationship Manager at WEX, and Business Development Manager at Custom Fleet, with foundational roles at Shell in various managerial capacities focused on operational financial targets and client relationship management. Michelle holds a Bachelor of Applied Science from Monash University and completed VCE at Kilbreda College.