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Claire Young is an accomplished Marketing & Communications Innovation Manager at Nationwide Building Society, with extensive experience in leading marketing strategies, process improvement, and regulatory compliance within a high-pressure environment. Claire's roles have included spearheading consumer duty regulations, managing large teams, and implementing agile methodologies to enhance productivity. Additional responsibilities have encompassed JIRA implementation, developing service communication strategies, and optimizing customer engagement across various channels. Prior to Nationwide, Claire held marketing positions at venuedirectory.com and Clarkes Estate and Letting Agents, honing skills in digital marketing, customer relationship management, and strategic analysis. Claire holds a BA(Hons) in Marketing from Bournemouth University.