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Michele Banks possesses extensive experience in customer support and project management across various industries. Currently serving as a Client Care Representative at U.S. Bank since July 2022 and providing mortgage customer support at NATIONS LENDING SERVICES since May 2021, Michele previously held multiple roles at Verizon Connect from November 2012 to December 2020, including Implementation Specialist and Sr. Executive Care, where responsibilities included managing escalated customer issues and coordinating client implementations. Prior to this, Michele worked as a Tier II Internet Service Manager at Randstad/YP from June 2008 to November 2013, focusing on fulfillment processes and team leadership. Michele holds an Associate of Arts degree in Psychology from the University of Phoenix, completed in June 2010.