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Catherine Castro is an experienced customer service professional currently serving as a Customer Service Supervisor at Nations Info Corp since June 2019. In this role, Catherine aligns individual performance expectations with organizational goals, provides coaching support, and conducts performance evaluations. Previously, Catherine held various positions including Customer Service Representative at ConnectSend, Technical Support Representative at TeleTech, and Sales Lead Generation Specialist at Taking You Forward Inc. Catherine possesses strong skills in problem-solving, communication, and team leadership, supported by a Bachelor's Degree in Business Administration and Management from Saint Columban College.