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Wendy K. Hughes, MPA, currently serves as the Director of Business Performance Management at the NYC Department of Information Technology & Telecommunications, where oversight includes refining service quality metrics, performance evaluation against service level agreements, and leading performance improvement initiatives. With extensive experience in leadership roles across various organizations including CA Technologies and the City of Beverly Hills, Wendy has a strong background in business strategy, quality assurance, and project management. An MPA graduate from Bernard M. Baruch College through the National Urban Fellows program, Wendy also holds a Bachelor of Science in Business Management and Computer Science from Purdue University.