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Olivia Grimstead has extensive experience in process management, primarily with NRTC since February 2015. As a Process Manager, Olivia oversees the Onboarding and Implementation processes for the Helpdesk, Technical Support, and Customer Service teams, focusing on creating and aligning process documentation to enhance member and customer experiences. Olivia's career progression at NRTC includes roles such as Process Supervisor, Process Coordinator, Floor Operator, Team Lead, and Helpdesk Agent. Prior to NRTC, Olivia served as a Senior Technical Advisor at Apple from March 2012 to December 2014. Olivia is an alumnus of Wake Technical Community College.