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Louis Islas has over 20 years of experience in customer care and management roles. Currently serving as the Customer Care Manager at the National Notary Association since May 2005, Louis oversees a 50-seat call center and manages a team of three supervisors. Prior to this, Louis worked at Medtronic from February 2001 to January 2004 as a Pump Order Services Supervisor, supporting a team that focused on assisting individuals with diabetes in purchasing insulin pumps. Additionally, Louis held the position of Telesales Supervisor at Protection 1 Security Solutions from January 1997 to December 2000, where supervision of a telesales team handling customer inquiries for alarm system installations was key. Louis Islas holds a degree in General Business/Commerce from education received during service in the United States Navy from 1989 to 1993.