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Kathy Jackson possesses extensive experience in digital process design and business strategy, currently serving as a Digital Process Lead in the Digital Process Design Team for Advanced Metering Infrastructure (AMI) at National Grid since July 2017. Prior roles at National Grid include Lead Business Strategist for the Electric Digital Portfolio Team and Lead Process Manager for the Process & Performance Improvement Digital Tribe. Kathy's career began at Circuit Connect, Inc. as a Quality Systems Administrator, followed by an Engineering Analyst position at FCI, and culminated in a role as a Business Process Analyst at Oracle. Kathy holds certifications as an ASQ Quality Engineer and Six Sigma Black Belt, complemented by an educational background that includes training from GTE/Sylvania Technical School, Harvard University Extension, and Rivier College.