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Billy Fernandes has extensive experience in customer experience and operations management, currently serving as the Director of Customer Experience and Regional Hub Operations Manager at Wright Medical since April 2013, where responsibilities include overseeing multi-state hub operations and inventory control. Prior roles include Hub Manager at Wright Medical, where Billy controlled an inventory valued over $75 million, and marketing and sales roles at Monte De Oro Winery, resulting in an 18% increase in foot traffic. Additionally, Billy has held leadership positions with the American Marketing Association and is actively involved with the Rubidoux Grange 611. Educational qualifications include a Bachelor of Business Administration in Marketing from California State University-San Bernardino and a Master of Business Administration in Health Care Administration from Point Loma Nazarene University.