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Susanna Holdsworth is an experienced business leader currently serving as the Head of Business Improvement at National Express LTD since August 2023. With a career at National Express spanning over 15 years, Susanna has held various senior roles, including Director of Business Excellence, where responsibility included establishing a continuous improvement culture and guiding the organization through the EFQM framework. Prior roles encompass multiple leadership positions within marketing, where Susanna managed advertising, brand development, CRM, and communications, focusing on strategic marketing initiatives and brand management. Susanna holds a BA/BSc (Hons) in Business Studies & Business Computer Systems from Cheltenham & Gloucester College of Higher Education.