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Mark Heffernan is an accomplished transport industry leader with over 25 years of extensive experience in operational and commercial roles. Currently serving as the UK Operations & Safety Director at National Express LTD since June 2018, Mark has a strong track record in large-scale transformation programmes, operational leadership, and customer service. Previous roles include Operations Development Manager at National Express LTD, Head of Drivers & Deputy Operations Director at Great Western Railway, and Deputy Operations Director at First Great Western. Mark has consistently demonstrated a commitment to safety, reliability, and employee development, driving operational improvements and enhancing customer service across various sectors of the rail and bus industries. Mark's educational background includes attendance at Hugh Farringdon Comprehensive from 1984 to 1989.