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Karen serves as Group HR and Corporate Communications Director at National Express, a position she has held since September 2021. Prior to this, Karen worked at William Hill Plc as Chief HR Officer from 2015, taking on additional accountability for Corporate Affairs in 2019. Prior to William Hill Plc, Karen served as HR Director of RSA Insurance Group Plc from 2009 to 2015.

Karen started her career at Marks & Spencer Group Plc and has worked at Barclays Bank Plc, BT, and Tesco in a number of executive managerial HR roles. Karen also served as Chairperson of the William Hill Foundation from 2015 to June 2021 and serves as a Non-Executive Director and Committee Chairperson for KellyDeli Ltd from January 2020 to the present. Karen is an Advisor to Podpoint, an EV charging company.