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Andrew Gray has extensive experience in technical support and management, currently serving as Skype for Business Tier 3 Support at National Communications Services, Inc. since February 2016, specializing in troubleshooting and escalation support for cloud and on-prem telephony systems. Previously, Andrew held the position of QA Lab Manager at EMC from January 2001 to June 2008, overseeing IT support engineers and system administrators while possessing knowledge of various enterprise operating systems. Earlier in their career, Andrew was the Technical Services Manager at Internet Profiles from December 1995 to December 2000, where responsibilities included conducting custom audits of webserver log data and consulting with sales to align customer needs with product capabilities. Andrew holds a Juris Doctor degree with a concentration in Trial Advocacy from the University of the Pacific - McGeorge School of Law and a Bachelor's degree in Classical Philosophy from California State University - East Bay.