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Lori Ferguson joined NCQA in May 2022 as Senior Vice President, Product and Customer Operations. In her role, she leads the organization’s strategy and execution to implement, deliver and service the products. Her addition signals the organization’s commitment to the stakeholders with a focus on innovation, continuous improvement, and the customer experience.

Lori is a proven operational leader with significant experience working with NCQA products during her 20-year career in Medicaid and Medicare managed care. As a change agent, she has led a number of successful turn-arounds, and a start-up and has extensive M&A experience. With a focus on Managed Long-Term Care, Dual-Eligibles, and Special Needs Plans, she understands the importance of high-quality healthcare. In her most recent roles, Lori has served as Chief Managing Director for VNS Health and Chief Operations Officer at Magellan Health, both servicing the most complex members in New York City.

Lori is a certified Six Sigma Black Belt and earned a Master’s in Applied/Organizational Psychology at Christopher Newport University and a Bachelor’s in Psychology from Radford University.