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Jamie Horrocks has a diverse work experience spanning multiple industries and roles. Since 2020, they have been working as a Business Readiness Lead at National Broadband Ireland. Prior to this, they worked at eir Ireland from 2015 to 2020, serving as a Mobile Product Marketing Manager and later as an SMB Fixed and Mobile Product Manager. From 2012 to 2017, Jamie worked at HCL Technologies as a Business Acceptance Tester, where they gained valuable experience in test case creation and defect management. Earlier in their career, they served as a Customer Retention Team Lead at eircom, a Senior Customer Service Advisor at Barclaycard, a Branch Manager at HSBC Bank UK, and a Senior Customer Service Advisor at Leeds Building Society. Throughout their work experience, Jamie consistently demonstrated strong customer service skills and the ability to work towards targets and deadlines.

Jamie Horrocks attended Bebington High School, but no specific degree or field of study is provided. In terms of additional certifications, Jamie has obtained various LinkedIn certifications in topics such as managing generation Z, overcoming overthinking, finance for non-financial managers, difficult conversations about race, project leadership, and cybersecurity at work.