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Katerina Louka is an accomplished professional in the field of service delivery and language engineering with extensive experience across various organizations. Currently serving as a Service Delivery Manager for Contact Center Solutions at the National Bank of Greece since January 2018, Katerina previously held the position of Service Delivery Manager and Head of Product Development at VoiceWeb SA, where responsibilities included managing enterprise customer solutions, developing technical roadmaps, and leading European projects. Katerina's background includes roles at companies such as VoiceTrust and Nuance Communications, where expertise in user experience, solution design, and phonetics was developed. Katerina holds a Post Graduate degree in Computational Linguistics from Ludwig-Maximilians-Universität München and has contributed to various research projects and product developments within the language technology domain.